Privacy Policy
Last Updated: 07 August 2026
Satyam Hospital Phulera (“Hospital”, “we”, “us” or “our”) respects the privacy of patients, visitors and users of our website. This Privacy Policy explains how we collect, use, store and protect information provided through our website and related online services.
By using this website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you use our website, we may collect the following information:
Name
Mobile/telephone number
Email address
Appointment details
Enquiry details
Information provided through contact or appointment forms
Messages submitted through online communication facilities
Information voluntarily provided during communication with the Hospital
If you voluntarily provide health-related information for the purpose of an appointment or enquiry, such information may be treated as sensitive personal information and handled with appropriate care in accordance with applicable law.
2. How We Use Your Information
Information provided by you may be used for purposes such as:
Processing appointment requests
Responding to enquiries
Contacting you regarding your appointment or enquiry
Providing information about Hospital services
Communicating changes to appointments or schedules
Responding to patient or visitor requests
Improving our website and online services
Maintaining website security
Complying with applicable legal and regulatory requirements
We will not use personal information for purposes unrelated to the purpose for which it was collected, except where permitted or required by applicable law.
3. Appointment Information
When you submit an appointment request through our website, the information provided may be accessed by authorised Hospital staff for the purpose of processing and managing the appointment.
Submitting an online appointment request does not automatically guarantee confirmation of an appointment. Hospital staff may contact you using the information provided.
4. Health Information
Users should provide health-related information through the website only when it is necessary for an appointment, enquiry or other Hospital-related purpose.
We take reasonable measures to protect health-related information submitted through our online services. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For detailed medical records or highly sensitive information, patients should use communication channels specifically authorised by the Hospital.
5. WhatsApp and Other Communication Services
Our website may provide links or buttons for communication through WhatsApp, telephone, email or other third-party communication platforms.
When you choose to communicate with us through a third-party platform, your information may also be subject to that platform’s own privacy policy and terms of service.
Satyam Hospital Phulera does not control the privacy practices of third-party platforms.
6. Cookies
Our website may use cookies and similar technologies to improve website functionality, security and user experience.
Cookies may help us:
Remember certain preferences;
Understand how visitors use our website;
Improve website performance; and
Maintain website functionality.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Website Analytics
We may use website analytics or similar technologies to understand general visitor behaviour, such as pages visited, approximate usage patterns and website performance.
Where third-party analytics services are used, their collection and processing of information may be governed by their respective privacy policies.
8. Sharing of Information
Satyam Hospital Phulera does not intend to sell or rent your personal information.
Information may be shared with authorised persons, service providers or third parties where reasonably necessary for:
Providing requested services;
Managing appointments;
Operating and maintaining the website;
Providing technical support;
Maintaining website security;
Complying with legal obligations; or
Protecting the rights, safety and security of the Hospital, patients or other persons.
We will seek to limit disclosure to information reasonably necessary for the relevant purpose.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, server, electronic communication or internet transmission can be guaranteed to be completely secure.
Users should avoid submitting unnecessary confidential information through ordinary website forms.
10. Data Retention
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate records, resolve disputes, comply with legal requirements or protect legitimate interests.
The applicable retention period may vary depending on the type and purpose of the information.
11. Children’s Privacy
Our website is not intended to knowingly collect unnecessary personal information from children.
Where information relating to a minor is required for medical or appointment purposes, it should be provided by a parent, legal guardian or other authorised person, as applicable.
12. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, payment services or other external websites.
We are not responsible for the privacy practices, security or content of third-party websites.
Users are advised to review the privacy policies of third-party websites before providing them with personal information.
13. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
Request information about personal data held by us;
Request correction of inaccurate information;
Request deletion of information where legally applicable;
Withdraw consent where processing is based on consent; and
Raise a privacy-related concern or complaint.
Requests may be subject to applicable legal, medical-record, regulatory or other legitimate requirements.
14. Data Breach and Security Incidents
If we become aware of a security incident involving personal information and applicable law requires notification, we will take appropriate steps in accordance with the applicable legal and regulatory requirements.
15. Changes to This Privacy Policy
Satyam Hospital Phulera may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
16. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Satyam Hospital Phulera
Phulera, Rajasthan, India
17. Privacy Complaints
For any privacy-related complaint or concern, please contact the Hospital through the contact details provided above. We will make reasonable efforts to review and address your concern in accordance with applicable law.